Payment and refund conditions

When a payment counts

• A payment is recognised only from on-chain evidence after the network's finality depth. Screenshots, redirects, or a submitted transaction hash do not mark an invoice paid.
• Fixed-amount invoices show an exact amount for the chosen asset and network. Customer-chosen invoices accept a positive amount in their configured asset. Underpayments and late payments may require review; unexpected assets are not automatically credited. Follow the amount, network, and expiry instructions shown on checkout.
• Multiple transfers to the same quote are aggregated only if they are the same asset.

Refunds

• Refunds are requested by the merchant and reviewed before anything is sent.
• Refunds go only to an address the customer has explicitly confirmed. The address a payment came from is never assumed to be a valid destination, because exchange withdrawal addresses are frequently not the customer's.
• A refund is limited to the amount received on that payment that has not already been refunded or requested.
• Network gas for a refund is paid by Nexus Pay; the refund amount is not reduced by gas.

Wrong asset or network

Funds sent in an unsupported asset or to the wrong network cannot be recovered automatically. Nexus Pay will attempt recovery where technically possible but does not promise it.